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原创: 商务英语研究院 商务英语研究院

    美国劳工部(United States Department of Labor)颁布的商务英语教师职业资格要求教师应掌握10类专业技巧、10类专业知识和10种专业能力,具体如下(美国劳工部,2014): 

Part1 :Personal Skills(个人技巧)

1.Speaking — Talking to others to convey information effectively.

2. Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

3. Instructing — Teaching others how to do something.

4. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

5. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

6. Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

7. Writing — Communicating effectively in writing as appropriate for the needs of the audience.

8. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

9. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

10. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.


1) 说话技巧:与别人交谈能有效传递信息。

2) 阅读技巧:理解工作文件中的句子和段落。

3) 指导技巧:教会别人如何做事。

4) 倾听技巧:仔细倾听他人所言,咀嚼他人观点,适当提问,不随意打断他人讲话。

5) 思辩技巧:利用逻辑和推理分析不同解决方案、结论和方法的优缺点。

6) 学习策略技巧:教授新知识要选择和使用合适的训练、指导方法和程序,因材施教。

7) 写作技巧:能有效进行书面沟通,满足受众需求。

8) 主动倾听技巧:理解新信息对当前和未来解决问题及决策的启示。

9) 解决复杂问题技巧:发现复杂问题,回顾相关信息,提出并评估不同解决方案,最后实施解决方案。

10) 判断与决策技巧:评估所采取行动的相对成本和收益,选择最合适的行动。

Part 2:Professional Abilities(专业能力)

1. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

2. Speech Clarity — The ability to speak clearly so others can understand you.

3. Written Comprehension — The ability to read and understand information and ideas presented in writing.

4. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

5. Written Expression — The ability to communicate information and ideas in writing so others will understand.

6. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

7. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

8. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

9. Speech Recognition — The ability to identify and understand the speech of another person.

10. Near Vision — The ability to see details at close range (within a few feet of the observer).


1) 口齿清楚能力:讲话清晰,可为人理解的能力。

2) 口头理解能力:理解口语表达的信息和观点的能力。

3) 笔头理解能力:阅读和理解书面信息和观点的能力。

4) 口头表达能力:通过口语有效交流信息和想法的能力。

5) 笔头表达能力:通过书面语有效交流信息和想法的能力。

6) 演绎推理能力:利用一般规则解决特殊问题的能力。

7) 归纳推理能力:整合信息,概括出规则和结论的能力。

8) 发现问题能力:及时发现或预测问题的能力。

9) 言语辩别能力:辩别和理解他人言语的能力。


Part 3:专业知识

1.Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

3. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

4. Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

5. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

6. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

7. Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

8. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

9. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

10. Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.


1) 教育学和教学法知识:大纲与教学设计、开展个人和小组教学的能力、教学效果评测等理论和方法。

2) 英语语言知识:英语语言结构和内容知识,如单词的词义和拼写、构词法和语法等。

3) 行政与管理知识:战略规划、资源配置、人力资源模式、领导技巧、表达方式以及人力和资源协调等的理论知识与方法。

4) 经济学与会计学知识:经济学和管理学理论与实践知识,金融市场、银行业及财务数据分析知识。

5) 客户和个人服务知识:为客户和个人提供服务的原则和流程,包括客户需求评估、服务质量达标和客户满意度评测。

6) 市场营销知识:展示、宣传和销售产品和服务的理论和方法,包括营销战略和战术、产品展示、销售技巧、销售控制系统。

7) 沟通和传媒知识:多媒体制作、沟通和传播技巧与方法,包括通过书面、口头和视觉媒体等不同方式传递信息。

8) 心理学知识:人类的行为和表现、个体的能力、性格和兴趣差异、学习和动机、心理学研究方法以及行为和情感障碍的评估和治疗。

9) 数理知识:算术、代数、几何、微积分和统计知识及其应用。

10) 社会学和人类学知识:群体行为和活力、社会趋势及其影响、人类迁徙、种族分化、文化和历史渊源等知识。